Warranty & Support
All warranty issues must go through RAWBIKE. If you contact a workshop directly, RAWBIKE will not approve the case as a warranty case as we must make our assessment regarding the damage and whether it is a guarantee job or not. We need this from you:
Give us your name, phone number and frame number and serial number on battery, display or control box.
Describe the error as carefully as you can. Attach pictures and videos to the damage and series or frame numbers on the damaged part.