Service & Support

Here you get help with our most common questions concerning RAWBIKE. For general questions about care, maintenance and installation, we refer to our FAQ and our Youtube channel where we have a handful of videos that guide you regarding installation and the most common adjustments to your RAWBIKE.

If you need further support from us, press the “support” button in the bottom right corner and write us a request.

If you need to do a maintenance service, you can contact the nearest workshop directly.

Step 1.

All warranty issues must go through RAWBIKE. If you contact a workshop directly, RAWBIKE will not approve the case as a warranty case as we must make our assessment regarding the damage and whether it is a guarantee job or not. We need this from you:

Step 2.

Give us your name, phone number and frame number and serial number on battery, display or control box.

Step 3.

Describe the error as carefully as you can. Attach pictures and videos to the damage and series or frame numbers on the damaged part.

Contact us

Rawbike Showroom
BĂ„tbyggargatan 25
12070 Stockholm

Currently closed.

08-22 12 24

(Phone hours: 10.00-14.00)

Warranty and support case:
Press the “support” button in the lower right corner.

Or send a email to

Answered questions

The most common questions are answered here FAQ


Here you will find manuals for both RAWBIKE and U1.